When you are working at a boat charter company, then you should already know how important it is to find lots of bookings. This is mainly because the main source of profit the business has is the payment of the groups that come to fish. When there are more clients coming to this business, it will make the business more successful.
You have to be aware of what you should do when you are receiving bookings. You must pay close attention to various details regarding the matter, after all. These are details helpful in ensuring that you give the best service during fishing trips Hyannis. Here are a few of those details you must learn when you are receiving the booking.
First, one must know who the client putting the reservation in is. This is mainly because you have to know if this customer is a repeat customer or if this one is a first-time customer. You have to accommodate the first-time customers well so that they get addicted to the trip. Of course, you have to provide good service overall to keep customers satisfied.
Another thing to ask the said person is the preferred date of this trip. They should already have a date in mind for this activity. On your part, you must ensure that there are no double bookings. If the date is filled already, ask them if they have an alternative date. You can also suggest to them an alternative date.
The number of people who will be coming for the trip will affect your preparations so ask about it as well. As much as possible, you must match up the number of staff on the boat, safety equipment, packed meals, and other stuff with the number of people coming for the said trip. This is essential for a better experience.
Know the experience level of this group. The group can be composed of people who are total newbies when it comes to this activity. You need to help them get used to this activity during this first trip. If they are all experienced, then they might need minimal supervision. If this group is a mix, then you have to act accordingly.
Ask them if they prefer to book for a half-day trip or a full-day trip. For the experienced fishers, they might want to prefer the full-day trip to experience the activity much better. However, for the first-time fishers, it is highly recommended for them to go about this for only half a day. This should be enough for them.
The person placing the booking might have some requests for their activity. The requests they have, if ever it is possible for you to grant them, should be prioritized. After all, these requests ensure that the clients become satisfied with the trip. Their requests, when granted, will surely keep them happy.
Verify that the clients already sent the initial payment for this trip before you make your preparations. The initial payment is basically a guarantee that the group will arrive for their reservation and pay for the full amount. The down payment is important so you must ensure that the customer paid for it at the right time.
You have to be aware of what you should do when you are receiving bookings. You must pay close attention to various details regarding the matter, after all. These are details helpful in ensuring that you give the best service during fishing trips Hyannis. Here are a few of those details you must learn when you are receiving the booking.
First, one must know who the client putting the reservation in is. This is mainly because you have to know if this customer is a repeat customer or if this one is a first-time customer. You have to accommodate the first-time customers well so that they get addicted to the trip. Of course, you have to provide good service overall to keep customers satisfied.
Another thing to ask the said person is the preferred date of this trip. They should already have a date in mind for this activity. On your part, you must ensure that there are no double bookings. If the date is filled already, ask them if they have an alternative date. You can also suggest to them an alternative date.
The number of people who will be coming for the trip will affect your preparations so ask about it as well. As much as possible, you must match up the number of staff on the boat, safety equipment, packed meals, and other stuff with the number of people coming for the said trip. This is essential for a better experience.
Know the experience level of this group. The group can be composed of people who are total newbies when it comes to this activity. You need to help them get used to this activity during this first trip. If they are all experienced, then they might need minimal supervision. If this group is a mix, then you have to act accordingly.
Ask them if they prefer to book for a half-day trip or a full-day trip. For the experienced fishers, they might want to prefer the full-day trip to experience the activity much better. However, for the first-time fishers, it is highly recommended for them to go about this for only half a day. This should be enough for them.
The person placing the booking might have some requests for their activity. The requests they have, if ever it is possible for you to grant them, should be prioritized. After all, these requests ensure that the clients become satisfied with the trip. Their requests, when granted, will surely keep them happy.
Verify that the clients already sent the initial payment for this trip before you make your preparations. The initial payment is basically a guarantee that the group will arrive for their reservation and pay for the full amount. The down payment is important so you must ensure that the customer paid for it at the right time.
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